Refund policy

D.UNSS GARDEN

Returns & Replacement Policy

Every D.UNSS Garden creation is lovingly handcrafted, one piece at a time. As each item is individually made, slight variations in color, texture, shape, and finish are a natural part of the artisanal process. These subtle differences are not imperfections but the unique signature of a truly handmade creation.

Returns, Replacements & Refunds

Since our candles and ceramics are handcrafted and often made to order, we do not offer returns or exchanges for change of mind. However, if something genuinely goes wrong, we’re committed to making it right.

Eligible for Replacement or Store Credit

If your order experiences any of the following issues, we’ll gladly arrange a free replacement or store credit:

• The product arrived damaged during transit.

• You received the wrong item.

• The product has a genuine manufacturing defect that affects its appearance or functionality.

How to Request a Replacement

Please inspect your order immediately after delivery.

Step 1: Contact Us

• Within 24 hours of delivery for transit damage or incorrect items.

• Within 72 hours of delivery for manufacturing defects.

Step 2: Share the Details

Please provide:

• Your Order Number

• A clear unboxing video (mandatory for all claims)

• Photos of the product and original packaging

Step 3: We’ll Take Care of the Rest

Send everything to us via WhatsApp or email at hello@dunssgarden.com. Our team will review your request within 1–2 business days. If required, we’ll arrange a reverse pickup or guide you through the next steps.

Items Not Eligible for Replacement or Credit

The following cannot be replaced, refunded, or credited unless they arrive damaged or incorrect:

• Personalized or custom-made products

• Fresh flower arrangements or other perishable items

• Candles that have been lit, burned, or used

• Products damaged due to misuse, improper handling, or normal wear

• Gift hampers that have been partially opened or used

• Requests made after the applicable claim period

• Items returned without prior approval

Your Resolution Options

Once your request is approved, you may choose either:

Option 1: Free Replacement

We’ll send a brand-new replacement at no additional cost, once verified or once the original item is returned, where applicable.

Option 2: Store Credit (110% Value)

Receive a digital store credit worth 110% of your product’s value. For example, a ₹1,000 purchase earns a ₹1,100 credit, valid on any future order. Sent via WhatsApp or email.

For Corporate & Bulk Orders

A “Bulk or Corporate Order” is defined as a single order of 10 or more units, or with a total value of ₹15,000 or above, placed for corporate gifting, events, or institutional use.

Corporate and bulk gifting orders are eligible for an additional resolution option:

• Option 3: Refund to Original Payment Method — Available specifically for corporate/bulk orders in cases of transit damage, wrong item, or manufacturing defect, processed within 5–7 business days. This option is offered at our discretion and is not available for individual retail orders, where claims are resolved through replacement or store credit.

OUR PROMISE

Every order is packed with great care and quality-checked before dispatch. If something isn’t right, we’ll work with you to resolve it quickly, fairly, and with the same attention to detail that goes into every handcrafted D.UNSS Garden creation.