Effective Date: April 2026   |   Last Updated: April 2026

At D.UNSS Garden, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at dunssgarden.com or make a purchase from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.

1. Information We Collect

1.1 Information You Provide Directly

When you place an order, contact us, or interact with our website, we may collect:

•        Full name

•        Email address

•        Phone number

•        Delivery address (including city, state, and PIN code)

•        Order details and personalisation instructions

•        Payment information (processed securely through Razorpay — we do not store card details)

•        Messages or queries you send us via WhatsApp, email, or our contact form

1.2 Information Collected Automatically

When you browse our website, we may automatically collect:

•        IP address and browser type

•        Pages visited and time spent on the website

•        Device information (mobile, desktop, tablet)

•        Referring website or source

•        Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

•        To process and fulfil your orders accurately and on time

•        To communicate with you about your order status, shipping, and delivery

•        To respond to your queries, customisation requests, and feedback

•        To send you updates about new collections, offers, and events (only if you have opted in)

•        To improve our website, products, and customer experience

•        To comply with legal obligations under Indian law

•        To prevent fraud and ensure the security of our platform

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We share your information only when necessary, with the following trusted parties:

•        Shipping and logistics partners (such as Shiprocket, Delhivery,  — to deliver your orders

•        Payment gateway providers (Razorpay) — to securely process your payments

•        Shopify — our e-commerce platform that powers dunssgarden.com

•        Legal authorities — if required by law, court order, or government regulation

All third-party partners are required to handle your information securely and only for the specific purpose for which it was shared.

4. Payment Security

All payments on dunssgarden.com are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your credit card, debit card, or UPI details on our servers. All financial transactions are encrypted and handled directly by Razorpay's secure infrastructure.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies to:

•        Remember your preferences and shopping cart

•        Analyse website traffic and usage patterns

•        Improve the performance and functionality of our website

You can disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws and regulations. Order records are typically retained for a minimum of 3 years for accounting and legal compliance purposes. You may request deletion of your personal data at any time by contacting us (see Section 9).

7. Your Rights

As a customer of D.UNSS Garden, you have the following rights regarding your personal information:

•        Right to Access — You can request a copy of the personal information we hold about you

•        Right to Correction — You can ask us to correct any inaccurate or incomplete information

•        Right to Deletion — You can request that we delete your personal data, subject to legal requirements

•        Right to Opt-Out — You can unsubscribe from marketing communications at any time

•        Right to Portability — You can request your data in a structured, commonly used format

To exercise any of these rights, please contact us at hello@dunssgarden.com. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites such as Instagram, Pinterest, or payment platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

Business Legal name : Anita Singh

CONTACT

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you,

Email us at hello@dunssgarden.com