Privacy policy
D.UNSS GARDEN
Privacy Policy
Last updated: June 2026
Our Commitment to Your Privacy
At D.UNSS Garden, we respect your privacy and protect your personal details like our own. This policy explains what information we collect, why we collect it, and how we keep it safe when you visit or shop at dunssgarden.com.
By using our website, you agree to the simple practices outlined below.
1. What We Collect
A. Information You Give Us
We collect the details you type in when you place an order or talk to us:
• Contact Details: Your full name, email address, phone number, and delivery address.
• Order Details: What you bought and any personalization notes you shared for your items.
• Messages: Any queries or custom requests you send us via WhatsApp or email.
B. Information Collected Automatically
When you browse our store, our website automatically picks up basic technical data to ensure everything functions smoothly:
• Your device type (mobile, laptop, tablet) and browser.
• Your general location or IP address.
• The pages you visit and how long you spend looking at our collections.
• Cookies: Small files that remember what items you added to your shopping cart so you don’t lose them.
2. How We Use Your Information
We use your data to manage your shopping experience and deliver your items:
• To process, pack, and ship your orders accurately.
• To send you tracking links and delivery updates via WhatsApp or email.
• To answer your support questions and design your custom pieces.
• To make our website faster, safer, and easier to navigate.
• With your consent, to send occasional updates about new collections, offers, or festive campaigns via WhatsApp or email — you can opt out anytime.
Our Promise: We will never sell, rent, or trade your personal information to third-party companies for their marketing purposes.
3. How We Share Your Information
We only share your information with a few trusted service providers that are essential to running our business:
• Shopify: The platform that hosts and runs our online store.
• Courier Services (like Shiprocket & Delhivery): The delivery teams that bring your packages to your doorstep.
• Razorpay: Our secure payment gateway that processes your transactions safely.
• Meta (Instagram & Facebook): If you interact with our ads or pages, Meta may collect limited technical data as governed by their own privacy policy.
4. Secure Payments
Your financial security is our top priority. All payments on our website are processed through Razorpay, a fully certified, industry-standard secure network.
D.UNSS Garden does not see, read, or store your credit card, debit card, or UPI details. Everything is completely encrypted and handled directly by the payment network.
5. Data Retention
We retain your order and contact information for as long as needed to fulfil your order and provide support, and as required to meet our legal, tax, and accounting obligations under Indian law.
6. Children's Privacy
We do not knowingly collect personal data directly from children under 18. All workshop registrations (including D.UNSS Garden Studio) and orders involving a child must be submitted by a parent or guardian.
7. Your Data, Your Rights
You have complete control over your personal information. You can email us at hello@dunssgarden.com at any time to request the following:
• View Your Data: Get a copy of the personal details we have on file for you.
• Fix Your Data: Ask us to update or correct any incorrect information (like an old shipping address).
• Delete Your Data: Ask us to permanently delete your information from our system (except what we are legally required to keep for government tax and accounting records).
• Opt-Out: Stop receiving promotional emails or marketing updates instantly.
We will review and complete your data requests within 30 days.
Contact Us :
If you have any questions about your privacy, want to update your information, or need to clarify how your data is handled, please get in touch with us:
• Email: hello@dunssgarden.com