Shipping Policy

Effective April 2026  |  dunssgarden.com

At D.UNSS Garden, every order is handcrafted with care and shipped with full attention. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All our products are handcrafted in our Delhi studio. Please allow the following time for your order to be prepared before it is dispatched:

•        Ready stock products: 1 to 2 business days

•        Made-to-order products: 3 to 5 business days

•        Personalised and custom orders (name candles, quote candles, custom bouquets): 4 to 7 business days

•        Bulk orders (10 pieces and above): 7 to 14 business days depending on quantity

You will receive a WhatsApp or email confirmation once your order is dispatched, along with a tracking number.

2. Shipping Zones and Delivery Time

2.1 Pan-India Shipping

We ship to all cities and towns across India through our trusted courier partners.

•        Delhi NCR: 1 to 2 business days after dispatch

•        Metro cities (Mumbai, Bangalore, Chennai, Hyderabad, Kolkata, Pune): 3 to 5 business days

•        Tier 1 and Tier 2 cities: 4 to 6 business days

•        Tier 3 cities and remote areas: 6 to 10 business days

2.2 Delhi NCR — Express Local Delivery

Delhi NCR — Express Local Delivery

For customers in Delhi NCR, we offer a special local delivery service for fresh floral bouquets and standard in-stock items:

• Custom and personalised orders are delivered within 2 days
• Same-day delivery is available for in-stock products only — order before 2 PM
• Same-day delivery is not available for custom bouquets or custom orders
• Same-day delivery is subject to availability — confirm via WhatsApp before placing your order
• We accept a maximum of 2 bouquet orders per day to maintain our quality standards
• This service is available via WhatsApp only — not through the website
• Additional delivery charges of ₹150 or above apply for express delivery, depending on your location.

3. Shipping Charges

•        Bulk orders above 25 pieces: Shipping charges calculated at checkout based on weight and destination

 

4. Packaging

Every D.UNSS Garden order is packed with care. We use eco-conscious materials wherever possible, because we believe a beautiful experience shouldn't cost the earth.

Want gift packaging or a personal note? Reach out to us on WhatsApp with your order number. Please keep your message to 80 words or less.

5. Tracking Your Order

Once your order is dispatched, you will receive:

•        A WhatsApp message with your tracking number and courier partner details

•        An email confirmation with dispatch details

•        You can track your order directly on the courier partner's website using your tracking number

If you do not receive tracking details within 2 business days of your expected dispatch date, please contact us at hello@dunssgarden.com or WhatsApp us directly.

6. Damaged or Lost in Transit

We pack every order carefully to ensure it arrives safely. However, if your order arrives damaged or is lost in transit:

•        Please take a photograph of the damaged packaging and product immediately upon receipt

•        Contact us within 24 hours of delivery at hello@dunssgarden.com with your order number and photos

•        We will arrange a replacement or full refund depending on the situation

•        For lost parcels, we will initiate an investigation with the courier partner within 2 business days of the reported loss

We are not responsible for delays caused by courier partners, natural disasters, strikes, or other events beyond our control. However, we will always do our best to resolve the situation for you.

7. International Shipping

We currently do not offer international shipping through our website. However, for international orders — particularly from UAE, UK, USA, and other countries with a large Indian diaspora community — please contact us directly:

•        Email: hello@dunssgarden.com

•        Instagram DM: d__unss

International shipping charges and delivery times will be communicated individually based on destination and order size.